Privacy Policy

Last updated: 31 August 2026. This Privacy Policy explains how DZK Resources Sdn Bhd and DZK Energy collect and use information submitted through this website, especially the Energy Rebate Eligibility Checker.

Who We Are

This website is operated by DZK Resources Sdn Bhd. DZK Energy provides electricity bill review, rebate screening, billing correction review, tariff and maximum demand checks, and related energy-cost support for businesses.

Information We Collect

When you use the Energy Rebate Eligibility Checker, WhatsApp link, contact form, or email link, we may collect information such as:

• contact name, email address and phone or WhatsApp number;
• building name, account name, city, state, building type and tariff category;
• latest electricity bill amount, electricity usage, number of tenants or accounts, and uploaded bill files;
• information visible on an uploaded electricity bill, which may include account number, meter number, supply address, billing period and charge details;
• basic website technical information such as IP address, browser type, device information, cookies and security logs.

Please avoid uploading information that is not needed for a bill review. If a bill contains details you do not want to share, you may redact them before submission, as long as the bill amount, tariff, usage and relevant charge details remain readable.

How We Use The Information

We use submitted information to:

• screen whether an electricity account may have rebate, billing correction, tariff mismatch, maximum demand or unusual usage signals;
• contact you about your enquiry and request additional documents if needed;
• prepare a preliminary review, issue summary, claim support or savings recommendation;
• manage our website, forms, security, records and service quality;
• comply with legal, regulatory, accounting or administrative requirements.

Consent And Choice

By submitting a form, sending a bill, contacting us, or continuing a service discussion, you consent to DZK reviewing and processing the information for the purposes described in this Privacy Policy. You may choose not to provide certain information, but that may limit our ability to screen the bill or respond properly.

Who We Share Information With

We do not sell submitted bill or contact information. We may share relevant information only where reasonably needed, including with:

• DZK team members, consultants or professional advisers assisting with the review;
• website, form, hosting, email, storage or security service providers that help operate this website and enquiry process;
• utility providers, authorities, building management, consultants or other parties where you ask us to support a correction, claim, submission or follow-up;
• regulators, authorities or other parties where required by law.

Storage, Retention And Security

We keep submitted information only for as long as it is reasonably needed for enquiry handling, bill review, service delivery, record keeping, legal, accounting or security purposes. We use reasonable technical and organisational safeguards to protect submitted information, including limiting access to people who need it for the review or service. No website, email, file upload or messaging platform can be guaranteed completely secure.

Accuracy, Access And Correction

Please make sure the information you submit is accurate and current. You may contact us to request access to, correction of, or deletion of personal data we hold about you, subject to any legal, accounting, security or service record requirements that apply.

Cookies, Forms And External Links

This website may use necessary cookies, form plugins, anti-spam tools, hosting logs and similar technologies to keep the website working and secure. If you follow links to WhatsApp, email, third-party documents, maps, social media or other websites, those services may process information under their own privacy terms.

Updates To This Policy

We may update this Privacy Policy when our website, services, forms or legal requirements change. The latest version will be shown on this page.